Refund, Cancellation and Shipping

TTOM is an online software-as-a-service (SaaS) platform provided by Tirubaa Technologies Pvt Ltd. Subscriptions, certificates, sponsorships, CSR seats and donations activate access online as soon as payment succeeds. Because the service is delivered immediately, payments for online activation cannot be refunded.

GST at 18% is charged on all of these payments, including donations, and is refunded only when the amount it was charged on is refunded.

If, within 3 days of payment, you report that you cannot access the course content even though internet is available on your mobile or device, we will look into it. If we cannot fix the problem, we will refund the amount paid, including GST.

The complaint must reach us in writing within 3 days of payment. Refunds are not given for change of mind, no internet or poor connectivity, device or browser limits, or because the course was not started or finished.

The same rules apply. A sponsorship or donation is an online activation, so it is non-refundable except under the 3-day access exception above. If you were charged twice for the same order by mistake, write to us within 3 days and we will refund the duplicate payment.

Kits are delivered to the address you provide anywhere in India. We will confirm dispatch by email or message, and delivery timelines are shown at checkout. Because of hygiene reasons, opened kits cannot be returned. If an item arrives damaged, defective or wrong, write to us within 7 days of delivery with a photo and we will replace it or refund you.

You can cancel a kit order before it is dispatched by writing to support@ttom.co.in with your order ID. Digital orders cannot be cancelled once activated, other than under the refund rules above.

Approved refunds are returned to the original payment method through Cashfree. They are normally processed within 7 working days, and your bank may take a few more days to show them.

If your payment fails and the amount is debited, it is automatically reversed by your bank or payment provider, usually within 5 to 7 working days. If it is not, write to support@ttom.co.in with the order ID and payment reference.

Email support@ttom.co.in within 3 days of payment with your order ID, the name and mobile number used at checkout, and a description of the problem, such as a screenshot of the error. We reply within 2 working days.